Last updated: 27 October 2026
Muzammil Furnitures (“we”, “us” or “our”) is a furniture business based in Mardan, Khyber Pakhtunkhwa, Pakistan. This Privacy Policy explains how we handle personal information when you visit muzammilfurnitures.com, contact us, request a quotation, place an order or arrange delivery.
1. Information we collect
Information you provide: Depending on how you interact with us, we may collect:
- Your name, phone or WhatsApp number and email address.
- Your billing or delivery address, delivery instructions and any location you choose to share.
- Product enquiries, order details, furniture measurements, design preferences and customisation requests.
- Messages, photographs or other files you send when discussing an order or requesting support.
- Payment confirmations, transaction references and information needed to record a payment or refund.
- Account information if you create a website account.
Information collected automatically: Our website, hosting services and integrated tools may process your IP address, browser and device information, pages or products viewed, referral source, visit times, approximate location and cookie or similar identifiers. The information collected depends on the features you use and your browser and privacy settings.
You can browse without providing order details. However, we may be unable to fulfil an order without the contact and delivery information it requires.
2. How we use information
We use personal information to:
- Respond to enquiries and provide quotations.
- Confirm orders and discuss product specifications or custom requests.
- Record payments, arrange delivery and provide order updates.
- Handle support requests, complaints, returns or refunds where applicable.
- Maintain business records, prevent misuse and meet applicable legal obligations.
- Understand website use, improve our services and measure advertising performance.
- Send promotional messages where you have agreed to receive them.
3. Who we share information with
We share relevant information with people and services involved in operating our business, including authorised staff, delivery partners, website and hosting providers, communication services and payment providers where used.
For example, a delivery partner may receive your name, phone number, address and delivery instructions. Google and Meta may receive website interaction information as explained below.
We may disclose information when required by law or reasonably necessary to investigate fraud, resolve disputes or protect customers and our business. We limit sharing to information relevant to the purpose.
4. Cookies, analytics and advertising
Our website uses cookies and similar technologies. These can support shopping carts, accounts, sessions, preferences, website measurement and advertising.
Google Analytics: We use Google Analytics to understand how visitors find and use our website. Google may process information such as pages visited, device and browser details, identifiers and information used to determine approximate location. Learn more about how Google uses information from websites that use its services.
Meta tools: Our website includes Meta Pixel and related event tools. Depending on the features and settings in use, these tools may share page visits, product interactions, enquiry or purchase events, browser or device information and identifiers with Meta. Events may be sent through the browser or server-side integrations where enabled. We use these tools to measure advertising and, where configured, reach people who may be interested in our products. Meta may associate this information with your Meta account and use it under its Privacy Policy.
You can block or delete cookies in your browser and manage advertising preferences in your Google and Meta accounts. Blocking cookies may affect some website features and may not prevent every form of data sharing.
5. WhatsApp, payments and third-party services
WhatsApp and social media: When you contact us through WhatsApp, Facebook or Instagram, we receive the information you send and profile information made available to us. We use it to respond and manage your enquiry or order. These platforms also process information under their own policies, including the WhatsApp Privacy Policy.
Payments: Where a bank or payment service is used, that provider processes payment information under its own privacy terms. We may retain transaction references and payment confirmations for order and accounting records. Please do not send card security codes, banking passwords or one-time passwords to us.
Maps and reviews: Our website includes Google Maps and a Trustindex reviews widget. Loading these services may send technical information, including your IP address and browser details, to their providers. Public reviews may display the reviewer’s public name, profile image, rating and review text.
For photographs or testimonials you send privately, we will ask permission before publishing identifiable customer content for promotional use.
6. How long we keep information
We retain information for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, accounting, legal obligations and resolving disputes. Retention periods vary by record type and the settings of services we use.
When information is no longer needed, we delete or anonymise it where practical. Some records may remain in backups until they are replaced through normal backup cycles.
7. Security and international processing
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or loss. No website, messaging service or storage system can be guaranteed completely secure.
Service providers such as Google, Meta and WhatsApp operate internationally. Information may therefore be processed or stored outside Pakistan under their applicable terms and privacy policies.
8. Your choices and privacy requests
You can contact us to request access to, correction of or deletion of personal information we hold about you. You can also withdraw consent where we rely on it, or ask us to stop promotional messages.
To stop promotional messages, tell us by replying to the message or emailing us. We may still send communications needed to complete an existing order or handle a service request.
We may ask for information reasonably necessary to verify your identity. Requests are subject to applicable law and any records we must retain for legal, accounting or dispute-related purposes. We will explain any limitations that apply.
9. Children and policy updates
Our services are intended for adult customers. We do not knowingly request personal information from children. A parent or guardian who believes a child has provided information can contact us to request its removal.
We may update this policy as our services or practices change. The latest version will appear on this page with a revised date.
10. Contact us
For privacy questions or requests, contact:
Muzammil Furnitures
Privacy contact: Muhammad Yasir, Owner
Address: Lalazar Plaza, Eid Gah Road, Mardan, Khyber Pakhtunkhwa, Pakistan
Email: muzammilfurnituresmardan@gmail.com
Phone / WhatsApp: +92 312 5521322
Website: www.muzammilfurnitures.com