Last updated: 27 October 2026
At Muzammil Furnitures, confirmed orders move into planning, material arrangements and customisation around the customer’s approved requirements. Please review this policy before paying an advance.
The cancellation charges below apply to customer-requested cancellations of otherwise conforming orders. They remain subject to applicable law and do not remove remedies for faulty goods, incorrect products or our failure to fulfil an order.
1. Advance payment and order confirmation
We require a 40% advance payment after confirming your order details. The remaining 60% is payable according to the payment schedule recorded in your written order confirmation.
Your written confirmation will identify the products, approved specifications, total order value, payment schedule and expected delivery arrangements. Please check measurements, materials, colours, finishes and included items before approving them.
For this policy, the seven-day cancellation period starts when we have both issued written order confirmation and received the 40% advance. One week means seven calendar days, or 168 hours, from that point.
2. Cancellation within the first seven days
If we receive your cancellation request within this period, our standard cancellation charge is 25% of the total confirmed order value, subject to any adjustment required by applicable law.
The charge addresses planning, design and custom-order commitments. The refund is calculated as payments received minus the applicable cancellation charge. Where you have paid exactly the 40% advance, the remaining 15% of the total order value is refunded. The unpaid 60% balance is no longer due once the order is cancelled.
Example: cancellation within seven days
| Calculation | Amount |
|---|---|
| Total order value | PKR 100,000 |
| Advance paid: 40% | PKR 40,000 |
| Cancellation charge: 25% of total order value | PKR 25,000 |
| Refund from the advance | PKR 15,000 |
This example assumes no other payments or adjustments. Any mandatory legal entitlement takes precedence over the stated deduction.
3. Cancellation after seven days
After the seven-day period, customer change-of-mind cancellations are not accepted under our standard policy because the order has been committed to planning and customisation.
The order remains active, and the remaining 60% remains payable under the agreed payment schedule, subject to applicable law and any alternative arrangement we agree in writing. We remain responsible for completing and supplying the agreed products.
The expiry of the cancellation period does not bring a payment due date forward. These terms do not require payment regardless of our own non-performance or override rights concerning faulty or incorrectly supplied goods.
4. Exceptional arrangements
We understand that circumstances can change. Where a workable arrangement is possible, we may consider a design change, revised delivery schedule, alternative product or mutually agreed cancellation settlement.
Each request is assessed individually, taking account of work completed, committed materials and the possibility of adapting the order. Any agreed adjustment, charge, credit or refund will be confirmed in writing before it takes effect.
5. Returns after delivery
Products made or customised to your approved specifications are not eligible for a change-of-mind return merely because you later prefer another design, colour or size, unless we agree otherwise in writing or applicable law provides a right to return.
Minor differences caused by lighting, screen settings or natural wood grain do not by themselves establish a defect. Products must still match the agreed description, material, design and specifications.
Any voluntary return arrangement for a non-customised product must be disclosed before purchase.
6. Damaged, faulty, incomplete or incorrect items
Please inspect your furniture when reasonably possible and contact us promptly if it:
- Arrives damaged.
- Has a manufacturing or workmanship defect.
- Is missing an agreed item or component.
- Materially differs from the approved order.
Share your order reference and a description of the issue. Photos or videos are helpful where available. Signing a delivery note does not waive rights concerning hidden defects.
We will assess the issue and provide the appropriate remedy under the circumstances and applicable law, which may include repair, replacement, supplying missing items, a price adjustment or a refund. Where we are responsible, we will arrange the reasonable collection or redelivery needed to provide that remedy.
Customer-cancellation charges do not apply to remedies you are legally entitled to for these problems.
7. If we cannot fulfil your order
If we cannot fulfil your order and no alternative is agreed, we will refund payments for the unfulfilled order without applying customer-cancellation charges. Any additional legal remedies remain available.
We will notify you of significant delays and discuss revised arrangements or applicable remedies.
8. Refunds and return arrangements
We will confirm the eligible refund amount, calculation, payment method and expected processing date in writing. Approved refunds will be processed without unreasonable delay and within any applicable legal timeframe. Banks or payment providers may require additional processing time.
Please contact us before sending furniture back so we can arrange safe collection or return transport. Any transport charges for a voluntary return will be explained and agreed beforehand.
9. How to submit a request
Send your request through our official WhatsApp number or email, including your name, order reference or purchase details, payment confirmation and reason for the request.
A cancellation request is recorded when it is received through one of these channels, rather than when our team reads or replies to it.
Our separate Sheesham Wood Bed Set Exchange & Upgrade Policy covers eligible long-term upgrades. It does not create a cash-refund entitlement.
10. Applicable terms and contact
This policy must be disclosed before payment and applies to orders accepted on that basis. It does not retrospectively change an existing order’s agreed terms. Mandatory consumer rights and lawful court orders take precedence.
Muzammil Furnitures
Owner: Muhammad Yasir
Address: Eid Gah Road, Mardan, Khyber Pakhtunkhwa, Pakistan
WhatsApp: +92 312 5521322
Email: muzammilfurnituresmardan@gmail.com
Website: www.muzammilfurnitures.com